COVID-19 (Coronavirus) Practice Update & Information

COVID-19 (Coronavirus) Practice Update & Information

At BOH Dental, we are actively monitoring the impact of the COVID-19 presence in Australia and are taking precautions to protect our patients and staff during this period.

Update: 31/03/2020

Unfortunately, BOH Dental is no longer open to see patients in the practice. However, BOH dental will ensure our dentists are available to give advice to our patients during this forced shutdown.

If any of our patients of the practice absolutely need to be seen during this forced shutdown, an upfront $415 callout fee will be charged. This fee will need to be paid before appointments can be scheduled with an available dentist. There will be clinical fees for procedures provided as well as the $415 callout fee.

The Australian Government and Australian Dental Association have modified their advice and we are now currently operating under Level 3 restrictions which prevents us from providing any dental care that can generate aerosols. There is risk of spread of the COVID-19 virus through aerosols created during dental procedures if someone is infected with the virus. Therefore, all aerosol generating procedures are now cancelled until further notice.

We are therefore only able to offer dental treatments that do not generate aerosols. Some very limited dental treatments are permitted under very strict guidelines for people with acute dental pain, severe trauma, or complex medically compromised patients. Our intention is to try and help our patients through these difficult times without them having to seek care in the public hospital system.

We are available to assist with phone advice and there will be one of the BOH Dental clinicians available every weekday. Please call the practice to find the dentist on-call or contact your own dentist by mobile phone. All BOH dentist’s mobile phone numbers are listed in the white and yellow pages.

If any of our patients are in urgent need of care that is not able to be offered safely in our rooms, then we may be available to try to facilitate the transfer of these cases into the private or public hospital sector.

We appreciate your understanding in these difficult times and we will advise when we have returned to normal operating capacity, whenever that may be.

Update: 24/03/2020

BOH Dental is still open for restricted business and will continue to provide services to our patients in accordance with Queensland Health, the Australian Government and following the Australian Dental Association’s advice. We are currently operating under Level 2 restrictions which prevents us from offering routine examination and hygiene services. We are still able to offer necessary routine dental treatment using standard precautions, urgent dental treatment and emergency dental treatment.

We understand people are anxious about coming to the dentist, so this message is to advise you of the additional precautionary action we are taking over and above standard precautions.

The dental profession has been managing the risk of infected aerosols for years. However, we have increased protocols given the global pandemic and the ease of transmission of this virus.

The BOH reception room chairs have been separated for social distancing. All patients on arrival must use an alcohol disinfectant hand gel. We have demarcated an area at our reception desk to keep distance between our reception team and the public. All reading material and any unnecessary objects have been removed from the reception area.

waiting room covid update

Once in the surgery, all patients are asked to use a peroxide mouth rinse for 30 seconds which will kill all oral coronavirus. We are adding 15 minutes to every procedural appointment to allow additional time so dentists and staff will never be rushed, and a full surgery sanitation can be carried out.

BOH staff members are wiping all surfaces, lift buttons and door handles consistently being touched by staff and patients every hour with alcohol surface wipes.

All our BOH clinical team continue to use personal protective equipment and we have reliable supply of gloves and masks.

If any of our patients are in pain or have oral or dental infection, we will continue to provide treatment to people requiring these essential services.

Update: 18/03/2020

We would like to assure you that we already have impeccable medical workplace standards as part of our role as a primary health provider, that naturally make our practice as safe as possible to attend.   We are committed to providing dental care throughout this time, despite the challenges. We ask that everyone follows appropriate hygiene measures, which includes washing hands thoroughly and containing coughs and sneezes.

stop the spread coronavirus

Currently, hand-sanitizers are provided on arrival and for your use while at our practice, and we have taken the safety precautions of removing all magazines and shared resources from our waiting room and shared environments.

If you are returning from overseas travel, you are feeling unwell, or have the following symptoms, please contact us to discuss any upcoming appointments –

  • Runny nose
  • Sneezing
  • Fever
  • Respiratory issues
  • Minor gastrointestinal upset
  • Dry cough
  • Fatigue
  • Muscle aches


1 QLD Health: Novel Coronavirus (COVID-19) Prevention